Shipping policy

Deliveries are generally made Monday to Friday, 9 am to 5 pm. As such we recommend you use a business address or an address where you, or someone you designate, will be available to sign for your delivery.​​ If there are no specific instructions, our delivery partners are authorised to leave the goods in a safe place on the premises. 

In your cart, we recommend: 

• Providing delivery instructions (ie. Authority to Leave at the front door if unattended), OR 
• Select signature upon delivery. 

 

If you have requested a signature upon delivery and no one is available to sign, your parcel/s will be taken back to the depot and a card will be left to organise alternative arrangements. Re-delivery can usually be arranged, however, this will normally incur an additional charge at your expense